Salesforce makes an effort to provides many different plans that accommodate teams of all sizes and with varying business objectives.
However, the CRM space is crowded with different tools because customer relationship management is so critical for teams. Some Salesforce alternatives offer competitive solutions for teams with specific needs.
Below are some of the major alternatives to Salesforce:
Microsoft Dynamics CRM
This is best suited for larger companies. Microsoft sells their full CRM solution in 5 individual apps—Sales, Customer Service, Field Service, Project Service Automation, and Marketing. They can be purchased separately, and a company can add more apps as they find the need on their team.
Oracle CRM - CX Cloud Suite
This is ideal for midsize to large organizations. This solution includes tools for customer service across marketing, sales, commerce, service, social, and CPQ. They can be used in modules or together as a comprehensive package.
Infusionsoft is specifically for small businesses. They provide a lightweight solution for businesses to capture leads and manage their sales process. They also have specific features for e-commerce customers.
This CRM is built around project-management functionality, and the company prides itself on having customers from a wide variety of industries. The product has many options for customization for a company's specific workflow. While their product serves teams of every size, they have all of the necessary features and configurations to meet enterprise needs.
Pipedrive's CRM specializes in sales and lead prioritization for small teams. It has features that make it very easy to plan and track projects. They emphasize customization, clean UI, and an easy-to-understand format.
This CRM is designed for high-velocity sales teams to manage a high volume of information and keep track of deals happening quickly. They centralize everything a sales team needs in one interface, including AI-based lead scoring, built-in phone, email, and activity capture.
This is Avidian's CRM tool that is designed specifically to operate within Microsoft Outlook. When you sign up for Prophet CRM, Avidian's consultants will help you customize your software based on your industry.
This CRM is just one of many business workflow and organization tools that PlanPlus online offers. The CRM caters to real estate, insurance, and financial organizations. Users can easily sync data from the CRM with Exchange, Google, and Microsoft Office.
NetSuite's CRM software prides itself on delivering a real-time, 360-degree view of customers for their users. They offer sales force automation, customer service management and marketing automation, deliver quotes, order management, commissions, sales forecasting and integrated e-commerce capabilities.
Perspectives on Salesforce Alternatives and Competitors
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